Goodbye, Griddlers Café
Popular late night eatery's owner forced to close business due to undisclosed health concerns.
Griddlers Café in Menomonee Falls always prided itself on its 24/7 service, but the doors are now shut and locked — perhaps permanently — on the popular late-night dining location.
A sign hangs on the doorway informing patrons that Griddlers is closed, but will open again at “6 a.m. Tomorrow." However, that tomorrow could apply to many more tomorrows down the road.
Don Hensiak, co-founder of the now five-restaurant franchise, said Falls Griddlers owner Diane Neavins was forced to close the eatery due to undisclosed health issues. Neavins has operated a George Webb or Griddlers franchise at that location since 1985.
“The owner Diane Neavins has decided to shut down that location due primarily to some health issues,” Hensiak said. “It’s a small business that really requires the time and dedication of an owner and operator. She’s been trying really hard, but just hasn’t been able to be there.”
Another behemoth of an obstacle preventing Griddlers from continued operation is three buried gas tanks underneath the property. They were discovered a few months back when the business had a faulty gas meter. The emergency repairs needed shut the restuarant down for several weeks. Neavins owns the building that Griddlers is located in.
During the repairs, crews discovered the gas tanks. The cost to remove them would essentially destroy the business for Neavins, and she's working to resolve that issue before opening a restaurant there again.
"She couldn't move forward with an expense like that. It's a major capital investment for a newer business," Hesniak said. "She won't be able to run a restaurant there until that's resovled."
Hensiak said he doesn’t have a clear picture for the future of Griddlers in Falls — as it closed rather suddenly just a day ago. However, there still may be hope for Griddlers in downtown.
“We are hopeful there could be a chance we get another owner in there, but the Falls location will be closed indefinitely. We won’t know anything for at least a couple weeks,” Hensiak said.
However, removing the buried gas tanks will be a first step before opening again.
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A Family Feud of Sorts
Griddlers, which used to operate as a George Webb, opened in fall 2011 after several Webb franchise owners decided to split from the family and start something new. Perhaps more accurately, they wanted to hold on to the old ways.
In an interview with Patch in 2011, Neavins said some franchise owners weren’t seeing eye-to-eye with Webb’s owner Phil Anderson. Neavins said they felt constricted to what they could do with their business, and also saw some of their franchise fees increase.
Griddlers, Neavins said, was homage to the old days at George Webb where franchise owners had more freedom to run their business in a way that suited them, and less standardization. Neavins' father was one of the original George Webb franchise owners in the 1950s.
The other five Griddlers locations are open and business is humming. The other franchises are located at 10706 W. Greenfield Ave., West Allis; 4160 W. Loomis Rd. and 7510 W. Layton Ave. in Greenfield; 2012 W. Layton Ave., Milwaukee; 211 N. Chicago Ave., South Milwaukee.
Lori
11:56 am on Friday, February 1, 2013
SO sorry to hear about the owners health problems. Praying for a good outcome. Wish someone else could / would take over the business. I've been going to this location since I was in high school (I'm now 52!). Will be greatly missed.
Benedons, Inc
11:57 am on Friday, February 1, 2013
That's too bad, I hope she gets well.
mark grall
11:57 am on Friday, February 1, 2013
IT SMELL LIKE THE RESTROOMS IN THERE AND THE FOOD HAS BUGS ON IT GLAD IT IS GOING I THINK I SEEN MICES RUNNING ACROSS THE FLOOR AND DON'T GET ME GOING THERE FLOORS HAVE 1 " OF DIRT ON THEM WHEN THERE ONLY ONCE AND THAT WAS IT DISHS AND CUPPS DIRTY. GLAD TO SEE IT GO!!!!!!!!!!!!!!!
Richard
12:19 pm on Friday, February 1, 2013
Hmmm, sounds more like the Greek restaurants in the Falls to me. We have been there several times and didn't have your experiences and it has been busy everytime we've been there. Prices were reasonable and the staff friendly and eager to satisfy.
Craig
4:06 pm on Friday, February 1, 2013
WHO WILL FEED THE MICES NOW THAT THEY ARE CLOSED?
ANIMAL CRUELTY!
Fire Fly
12:01 pm on Friday, February 1, 2013
Another one bites the dust .... 3 cuisines
Richard
12:22 pm on Friday, February 1, 2013
That one too, lots of vacant commercial space in the Falls. Same old story of Falls residents not supporting Falls businesses. It's sad, I sure wouldn't try to start a new business in the Falls unless it was a medical complex, must be plenty of sick people in the Falls.
Jann
12:43 pm on Friday, February 1, 2013
Richard if you think the people in the Falls don't support local businesses try getting into SuCasa or AJ O'bradys on the weekends. 3 cuisines was in an odd location as people couldn't really see it from the road. I also never got the concept of 3 different cuisines. A lot of people go to restaurants that offer a specialty such as Mexican or Irish. That way you figure the chefs have worked on perfecting one type of thing.
Carl Engelking
1:20 pm on Friday, February 1, 2013
Jann, I would say I am surprised not by how well AJ O'Brady's has done, but AJ's Live. Bruce has successfully tapped into two completely different markets in Falls, and both businesses are doing very well on Main Street. AJ's Live is drawing big crowds for live music during the week, but there are two completely different "vibes" or "themes" there - and they are right next door.
Susan C
1:22 pm on Friday, February 1, 2013
I was a frequent customer at 3 Cuisines and absolutely loved it. It was my "go to" place. I liked the variety and every time I went, I tried something different. The 3 cuisine concept was great if you couldn't decide what you were in the mood for: American, Mexican, Italian. The place to do with a group so everyone got something they wanted. Sad to see it close. But, the location was not good.
Jann
1:45 pm on Friday, February 1, 2013
Carl, AJ's Live and AJ Obrady's are both advertised in publications also. They have a great location which 3 Cuisines did not, but I don't remember seeing much if any advertising for 3 Cuisines. The breakfast place that was in there a while back did a good business, but they also advertised.
Carl Engelking
1:47 pm on Friday, February 1, 2013
Business owners should advertise on Patch!
Richard
2:43 pm on Friday, February 1, 2013
Jann, Aj's and SuCasa are doing well with their appeal essentially to the younger set, especially SuCasa. Actually we preferred their old location as it seemed more quaint and we felt the food was better there. We actually like their sister location in Pewaukee better. AJ's is a bit pricing for us and Irish cuisine is not exactly on our radar. Let's wait and see on them as there have been several failures at their location since Betsy's. Guess what we would be interested in is a good breakfast alternative to the Greek places in the Falls. Perhaps AJ's could open for breakfast and draw a different crowd for that.
Carl Engelking
2:45 pm on Friday, February 1, 2013
AJ's is open for breakfast on the weekends, and their menu isn't all Irish. I would say they have a few specialties, but a lot of American standards on the menu. The Shepherd's Pie is very good there.
Craig
4:15 pm on Friday, February 1, 2013
The problem with 3 cuisines is it always looked closed from Appleton Ave.
The black ceiling made it look as though the lights were off. I even stopped in to tell the owner this, not sure if he understood.
This kind of got me thinking how could he make three cuisines...
Jann
4:45 pm on Friday, February 1, 2013
Richard, I grew up in the 60's and 70's and I go to both AJ's and Su Casa. Thanks for calling me a youngster! Try AJ's burger night, if you don't put 10 things extra on your burger like one of my kids does it's quite a deal. I think you have to order a couple of drinks though to get the deal, but that never stopped me.
Christoph Mueller
12:04 pm on Friday, February 1, 2013
That's to bad. I liked it there.
Richard
12:23 pm on Friday, February 1, 2013
Me to.
Richard
12:06 pm on Friday, February 1, 2013
Here's our invasive government at work again causing undo costs for many a business large and small. I would guess that the subject buried gas tanks have been there a very long time, perhaps 50 years or more and to date apparently have not caused any problems. But todays so called environmental laws require the discovered gas tanks to be removed, why couldn't they just stay there for another 50 years or so not hurting a soul!! Versus causing a good business to cease operating because of the financial impact due to requiring the tanks to be removed. Feel very sorry for Ms. Neavins who could very well lose a lifetime of work including her abode.
Bob Reinhardt
12:06 pm on Friday, February 1, 2013
This place when it was a Webb's used to be a great breakfast spot a few years back. All the good staff left and so did the customers.
Richard
12:17 pm on Friday, February 1, 2013
It's been busy when we have been there, the employees were friendly and accommodating, and the food tastier than the local Greek run restaurants.
Richard
12:25 pm on Friday, February 1, 2013
Sounds like Ms. Neavins ran the Webb's so I don't understand how you came up with your staff change info. Actually, I felt that the food was better after it became a Griddlers.
Richard
12:07 pm on Friday, February 1, 2013
Another good small business closes to the tune of government environmental rules. Closing of Griddlers Cafe probably has more to do with the expense of required removal of two buried gas tanks than to health issues of the owners of the business and property, Ms. Neavins. Im gonna guess that those buried gas tanks have been there a very long time perhaps 50 years or more. The tanks don't seem to be causing a problem for anyone but perhaps the environmental rules. The cost of removal of the subject tanks are too much for Ms. Neavins to handle. How sad, she will probably lose a lifetime of work, her business and place of abode as well as good retirement prospects. All due to government regulations regarding removal of buried gas tanks that could be left there without hurting a soul for another 50 or so years.
Richard
11:41 am on Friday, February 1, 2013
What is causing my comment to remain in a pending mode?
Carl Engelking
1:16 pm on Friday, February 1, 2013
I'm not sure why the comments were pending for so long. I think we fixed a bug to prevent spam from hitting the sites, and it may have held up comments for a bit. Looks like we are back and fully operational again. I was wondering why no one was commenting on this story!
Benedons, Inc
1:16 pm on Friday, February 1, 2013
just in case you say something vulgar...they scan before posting... In any event, my business was in the Colonial for 3 years, and we did very well. We're down the road next to the post office, now. I think the colonial could do much better for themselves and the vendors if they spent some time on the place. The owners are in Illinois and the rental company doesn't give a rat's tail about the center. Give me some marketing money and one year, I'd have the place full.
Carl Engelking
1:18 pm on Friday, February 1, 2013
That's a good point Benedons. I've wanted to look at the vacancy rates in strip malls in Falls and compare the rates of locally owned malls, versus malls that are owned by some out of state entity. I think Colonial Square has a lot of potential, but a few improvements in the facility and signage could make it a better draw.
Richard
2:46 pm on Friday, February 1, 2013
Good point Carl, the Colonial management certainly pay minimal attention to the upkeep of their investment. Advertising is good for a non-franchise restaurant however word of mouth for a good place will usually trump ads and not kill you with more expense.
Jann
4:39 pm on Friday, February 1, 2013
Richard, you have to advertise at least in the beginning so people know you are even there. We happened to drive past the new Falls Pub & Grill and see a sign that they were opening, but it was the article on the Patch that got everyone in there on opening night. That is how most people we talked to found out about it.
Craig
11:36 am on Saturday, February 2, 2013
Benedons is right about Colonial Plaza. The space he had there, was the nicest one in the whole mall. The rest of the spaces are not insulated and have 40 year old heating systems, the tenant is responsible for repairs and replacement. The covered walkway in the center of the mall also has issues with no cleanup- leaves accumulate in fall and year round there are sporadic cases of people using it as a toilet.
Half inch gaps under the rear doors also are an invitation to rodents. Maintenance has been needed on that building for fifteen years.
Richard
2:58 pm on Saturday, February 2, 2013
Hence why the Colonial Restaurant folded after it moved into larger space. The whole center should be condemned.
Nuitari
4:59 pm on Friday, February 1, 2013
Location means a lot, but more importantly, as is the case specifically to restaurants, word of mouth is what draws numbers. There's a reason why these places close due to a lack of business - they suck.
I feel for the owners, but diners like Griddlers Cafes and George Webbs are at the bottom of the totem pole to begin with, maybe even below Greek joints and Chinese buffets.
And yes, I go to all these places along with the all the fast food chains and fine dining establishments.
Christoph Mueller
5:58 am on Saturday, February 2, 2013
Try the new placed that opened. Falls Pub and Grille. Used to be Rich's on Fond du Lac. It's pretty good.
Richard
6:05 am on Saturday, February 2, 2013
Will give it a try, what's the best item to try.
Christoph Mueller
6:07 am on Saturday, February 2, 2013
Only been there twice.
Richard
6:17 am on Saturday, February 2, 2013
Well, what did you have, how was the service?
Arnie Rump
2:44 pm on Saturday, April 6, 2013
Can anyone tell me what happened to Villagio?